Within the last year, Bisly experienced rapid growth with its customer base nearly tripling. As much as this was great news business-wise, the company knew some changes were inevitable to ensure both their new and existing customers could enjoy the same level of support Bisly pride itself in.
Committed to being the leading building and home automation system for delivering comfort and energy savings, Bisly was determined to extend the same convenience-focused approach to their customer support. With tens of thousands of customers being affected by the innovative technology on a daily basis, the company knew it was time to upgrade their support service level accordingly.
Expanding the support
Known for its customer-centric approach, Bisly has always put great emphasis on providing the highest quality of support. Although their building management solution is robust and receives regular remote updates, the company understood the need for extending their customer support to meet the needs of their fast-growing customer base. Whilst continuing to onboard new end-users, it was time to start supporting existing customers at scale.
Keeping the increased customer expectations along with the high service standards they’d set for themselves in mind, Bisly decided to open an international customer call center and technical support service with round-the-clock availability. Launched on December 8, the 24/7 support line offers support in Estonian, English and Russian and can be reached via the phone (+372) 7 153 400 or through their support helpdesk https://customer.helpdesk.bisly.com/servicedesk/customer/portal/9
Bisly believes the new and improved customer support system will allow them to provide the exceptional level of service their customers deserve, whilst also ensuring the company’s readiness for future expansion and new clients.